These terms and conditions apply to Rio De Oro Jewelry’ Web site located at www.riodeorojewelryny.com and all associated Web sites linked to www.riodeorojewelryny.com by its subsidiaries and affiliates. Please read these terms and conditions carefully.
BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
All of our jewelry is custom designed and manufactured on site in our Danbury, CT facility. If you are interested in a piece that is currently on back order, please call us and we can tell you when the item will be available. Because this jewelry is made here in our facility, there may be a 1-4 week delay before the piece can be shipped. If you have any questions, please do not hesitate to contact us.
At Rio De Oro Jewelry, we make every effort to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our pieces in full detail, some pieces may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, size may vary slightly. On our site, we provide the measurement of each piece based on our manufacturing specifications.
Rio De Oro Jewelry is committed to complete customer satisfaction. Rio De Oro Jewelry takes pride in the quality and workmanship of our merchandise manufactured in our state of the art facility, and we are confident that you will be completely satisfied. If you decide to return your purchase made online or over the telephone for any reason at all; Rio De Oro Jewelry will refund that purchase within 15 days from the original purchase date. Shipping costs will be deducted from amount of refund. The contents of the package must be in their original condition and secure within the box. For your security, do not indicate the contents of the package on the exterior of the box.
Please insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package. Rio De Oro Jewelry is not responsible for any loss or damage that occurs during shipping. All returns must be accompanied by the original sales receipt.
Please mail the package to the address below and confirm that your name and address are clearly printed on the outside of the package.
Rio De Oro Jewelry
1191 Liberty Ave,
Brooklyn, Ny, 11208
riodeorojewelryny.com
Rio De Oro Jewelry will process your return upon receipt of the package. Rio De Oro Jewelry must confirm that the returned jewelry has not been damaged, or suffered excessive wear and tear during the 15-day period.
